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Wednesday, March 7, 2012

Smile at the Tim Horton's Drive-Through Window

Monday morning on my way to work, I went to Tim Horton's at 15 Mile Road and Utica in Fraser to redeem a free latte that I won in their "Roll up the Rim to Win" sweepstakes over the weekend. 


At the drive-through window, the young man opened the window and I told him I won a free latte. He then yelled out "YAHOO! Congratulations!" in such an exuberant tone you would've thought I just won the lottery.


It was quite amusing and made me laugh out loud. I'm quite sure it was the single best drive-through experience I've ever had, and one that I'll always remember. Not to mention it helped Monday get off to a great start!


I'm not sure if he was being overly sarcastic, or if he was just an outgoing, cheerful guy. Either way, it made me smile and glad that I stopped in that day. 


This is the same Tim Horton's that I take my son to for an occasional "Donut Day" breakfast. The Friday morning tradition started when he was in daycare, and we've continued it even though he's now in elementary school. I'm explaining this to illustrate how I was already a loyal customer to this location. 


Now they've gone and won me over all over again!


They say you're more likely to tell your friends and family about a bad customer experience. Not me. I'm more likely to share the good news. After I post this blog, I'm going to share with my nearly 2,000 Twitter followers and over 400 Facebook friends. 


Oh, and by the way, I rolled the rim on that coffee cup after I finished my latte, and guess what? Yes, I've won another free latte. :)



2 comments:

Mac said...

An understanding of customer behaviour in store, often gleaned only through trial and error and observation can be used as a positive sales tool. Rationalising consumer psychology in what drives a purchase has led to the formulation of protocol in determining how best to set out a store, appropriate and effective product placement, and establishing an atmosphere of subliminal messages geared towards improving sales.




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Zane said...

I agree!!!!!!!! :)